TERMS OF SALE
When you place an order with us on houseofgharats.com it will be deemed that you have read, understood and accepted these terms of sale.
Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
By placing an order with us through our website, you are agreeing to purchase the goods outlined in your order upon the terms described in your order. When you place an order, we will require personal information such as your name, telephone number, email address, delivery address, payment information and billing address. This information is required in order to process your order and will be dealt with in accordance with our Privacy Policy.
After placing an order online, we will provide you with an order confirmation via email to the email address provided. This order confirmation is a record that we have received your order, but not that it has been accepted. Our contract for the sale of any of our products is only in place once an order has been accepted, paid for in full, processed and dispatched to you. We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (“Dispatch Confirmation”). We reserve the right to refuse any order requests at any point and for any reason.
Please note that we will not be able to process orders (a) if the products and/or services requested are no longer in stock or available to order (b) if a pricing error or description error is identified (c) if payment is not authorised (d) if courier companies are temporarily unavailable to deliver orders due to conditions that are beyond our control, including weather, accidents and strikes. Should there be any issue with your order, we will contact you either by email or telephone. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.
The images of the products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the products. Your products may vary slightly from those images.
Our product descriptions and prices are valid as long as they remain visible on the houseofgharats.com website, subject to availability. If a product is unavailable after ordering, we will inform you of such unavailability by email or phone as soon as possible. You will then be presented with the choice to order an alternative item from the website or to cancel your order.
In order to provide a quality service to our customers and to ensure greater availability for all customers, we reserve the right to limit the number of products which can be purchased per customer.
PRICE AND PAYMENT
The price of the products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices are correct at the time when the relevant information was entered onto the system. If we discover an error in the price of the products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order.
Payment details will be taken at the time of ordering. Your credit or debit card will only be charged when the products are dispatched. If any of the ordered items are unavailable only the price and the delivery costs of the available products will be charged.
We accept payment by all major credit and debit cards [(including American Express)] and by PayPal. All orders are payable in GBP. Payments are authenticated and secured thanks to the 3D secure system.
All prices shown on our website are in pounds sterling (£).
You will be liable for all duties payable at any foreign port as a result of delivery of goods to countries outside of the UK.
If you are purchasing from our website from outside of the EU you may be subject to import duties and taxes which are levied once the package reaches your country. And additional charges for customs clearance are your responsibility. We have no control over these charges and are unable to estimate what they may be.
Customs policies vary depending on country, so we advise you to check these with your local customs office before placing an order as you shall not be entitled to cancel your order on the basis of unforeseen duties or import charges.
DELIVERY
Products purchased via the houseofgharats.com website will be shipped to the delivery address(es) specified when placing your order. For security reasons, we shall not process any order for which an incomplete delivery address has been provided, nor will we accept orders with a PO Box delivery address.
We aim to dispatch orders within 2 working days of receiving them.
Delivery shall be completed when we deliver the products to the address you gave us and the products will be your responsibility from that time. You own the products once we have received payment in full, including all applicable delivery charges.
You will be prompted to select your preferred shipping methods during the ordering process. These vary depending on delivery destination and speed of delivery.
For more information on our delivery methods and timescales please see Delivery and Returns
On delivery, you must check that the products received match your original order. In the event of any discrepancies or problems with your order (e.g. opened packaged, damaged goods, missing item, etc.) you must write details on the delivery note and sign it. You must then contact us ASAP by email shop@houseofgharats.com or at +44 (0)207 235 9315
If the goods do not conform to your order or you are dissatisfied with them, you may return them or ask for an exchange or refund pursuant to the terms and conditions outlined in the section “Returns”, below.
RETURNS
You may cancel an order and return any product ordered on the houseofgharats.com website, excluding products bearing customisation (see further below), within fourteen (14) days from the date of delivery of the product to you.
To cancel a contract, you just need to let us know that you have decided to cancel at shop@houseofgharats.com by quoting your order details.
If you cancel your contract, we will refund to you the price paid for the products and as required by law. Returned products must be in their original condition, unused and remain in re-saleable condition. Any refund due to you will be processed as soon as reasonable practicable following the cancellation of the contract and in any event, within 14 days of receipt by us of the returned products.
As an alternative to a refund, we are able to offer an exchange for the same item in a different size or colour, providing that the cost of the item is the same. We are unable to exchange an item for a different product. Should you wish to exchange a returned item, you will be charged for the costs of the second shipment.
In order to process a return, you must package the relevant item(s) along with the returns slip to: House Of Gharats, 141 Herlwyn Avenue, Ruislip HA4 6HS. We cannot accept liability for returned goods lost or damaged in transit, therefore we strongly recommend that you obtain proof of postage. Unless the product is faulty or not as described, you will be responsible for the cost of returning the products to us.
We will refund you on the credit card or debit card used by you to pay. Under no circumstance will it be possible to grant you an electronic credit note for use on the houseofgharats.com website, nor will the website issue any store credit.
BESPOKE ITEMS
Please note that you will not be entitled to cancel or return an order for any bespoke or customised items unless the product is faulty or not as described. If you place an order for bespoke or customised items you are accepting the terms of this sale.
LIMITATION OF LIABILITY
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms fo sale or our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
We only supply the products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not in any way exclude or limit our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any breach of the terms of sale implied by sections 12, 13 and 15 of the Sale of Goods Act 1979; and defective products under the Consumer Protection Act 1987.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an event that is beyond our reasonable control. If such an event takes place and affects the performance of our obligations under a contract with you: we will contact you as soon as reasonably possible to notify you; and our obligations under the contract will be suspended and the time for performance of our obligations will be extended for the duration of the event.
SUBSCRIBING TO OUR EMAIL NEWSLETTER
Our e-newsletters are a great way of keeping in touch with everything that is going on at House Of Gharats, including Pop-ups, events, news, launches, and offers.
You have the right to opt out of newsletters by contacting us at hello@houseofgharats.com
These terms of sale are governed by English law. This means a contract for the purchase of products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.